Job Details

VP of Operations (Live Casino)

Location: Sofia, Bulgaria
Salary: Highly Attractive | Ref: 37316

We are seeking a VP of Live Casino Operations to lead a growing and dynamic live casino business in Bulgaria. This role will be responsible for shaping and executing operational strategies, ensuring high-quality player experiences, and driving scalability and profitability in a fast-paced environment.

Key Responsibilities:

Strategic Leadership:

    Oversee Directors of Line Operations, Gaming Operations, and Facilities Management.

    Develop and implement operational strategies that enhance efficiency and innovation.

    Integrate cutting-edge technologies to maintain a competitive edge.

Operational Excellence:

    Ensure smooth and high-quality live casino operations.

    Drive continuous improvement initiatives and uphold industry compliance standards.

    Maintain hands-on involvement in daily operations and strategic oversight.

People & Culture Management:

    Foster a culture of empowerment, accountability, and collaboration.

    Mentor senior leaders and advocate for operational teams at the executive level.

    Enhance employee engagement and retention.

Financial & Risk Management:

    Oversee budgeting and resource allocation for live casino operations.

    Track and optimise financial performance while ensuring cost efficiency.

    Develop crisis management and business continuity plans.

Collaboration & Stakeholder Management:

    Build strong relationships with marketing, product, and technology teams.

    Strengthen relationships with internal and external stakeholders.

Requirements:

    Extensive experience leading large-scale gaming or casino operations.

    Proven ability to scale high-performance teams.

    Strong strategic mindset with data-driven decision-making skills.

    Experience overseeing technical projects and process improvements.

    Excellent communication and relationship-building skills.

    Familiarity with Six Sigma or process improvement methodologies is a plus.