International tech company SoftSwiss has revealed that during 2020 it saved its customers more than €10m through its anti-fraud service.
The service enables bonus abuse checks on players, the checking and blocking of duplicate player accounts, further investigation of potential collusions, as well as other abusive behaviour.
SoftSwiss anti-fraud service also consults on GDPR compliance and data protection with the anti-fraud team acting strictly in accordance with the gaming websites’ terms and conditions, as well as applicable licensing and regulatory requirements.
This year the company’s anti-fraud team said in one instance it received a seemingly regular check request, which ended up being “quite an extraordinary one.”
SoftSwiss said that during one request it was found that the player was an abuser. The team made a decision to request verification of the player’s account including source of funds and source of wealth.
During the detailed document examination, it was noticed that the player's language in their e-wallet was different to that of their native language, raising a suspicion that the player was a drop. Eventually, after a verification call, it was concluded that the player was not an account owner but a drop.
Vitali Matsukevich, head of b2c at SoftSwiss, said: “We are ecstatic that our team managed to save the day this year with such a large amount of money retained for our clients.
“Every day we carefully look into all suspicious activities happening on our platform and combat fraud, using a lot of different tools and methods.”
