Innovative Technology has appointed Àlex Ventura Vilalta as its new customer support advisor for ITL Spain.
Vilalta will provide first line customer support and advice to ITL’s customers in the region.
Bohke Otten, senior support engineer for ITL, said: “I am delighted to welcome Àlex to the team. He brings extensive help desk experience from previous roles so is accustomed to providing excellent customer service and solving technical problems. Àlex is already proving to be a key part of the support team and he has a fantastic rapport with our customers. His appointment further strengthens our ability to provide customers with a local, dedicated contact for technical assistance and advice.”
Vilalta originally joined the company in September 2024 and was at the recent ICE exhibition in Barcelona, Spain, as part of his new role. He said: “I was attracted to ITL by its rich history, innovative cash validation products and forward-looking vision. I am working with various products such as the NV22S, Spectral Payout and Smart Coin System offering support to both retail and gaming customers ensuring that each interaction is positive and productive.”
