UK-based cash-handling solutions provider Innovative Technology has appointed Davide Giusti as support engineer for its Italian office.
Based in Milan, Giusti will primarily provide technical support to ITL’s customers in Italy. He has been with ITL since October 2015 and, according to the company, has established himself as a key member of its global technical support team in that time.
Giusti said: “I’ve been lucky to experience so much of the company so early on in my career here. During my first couple of weeks, I travelled to the corporate headquarters in the United Kingdom to undergo training. I met all of my UK Technical Support colleagues and completed training to improve my product knowledge, so that I can provide the highest quality of support to customers. Within a month I had attended my first tradeshow, Retail Forum in Milan, and it was great to represent the company, meet key customers and gain a perspective on the industry.”
Andy Bassam, customer support manager at ITL, said: “Davide works closely with business development manager Stefano Mandelli in our Milan office to ensure that our Italian customers receive the best possible service. His role involves a lot of customer visits, assisting with new product installations, training and providing day to day phone and email support. Our global customer support team has grown significantly in recent years with representatives across Europe, North America and Asia to ensure we can assist all customers worldwide. We are pleased to have Davide on board.”
