German Speaking CS Agent
Are you passionate about sports?
Are you fluent in German and English?
Do you have a friendly, outgoing and enthusiastic personality?
Have you got a flair for customer care and / or sales?
Our Client is a Swedish company based in Malta that has been successfully working with the industry’s leading iGaming companies since 2009. Pioneers in retention and customer reactivation services. They aid iGaming operators minimise churn, increase customer profitability and improve responsible gaming capabilities by providing turn-key cloud based personalised customer communication. Or simply put; Retention-as-a-Service.
Helping our customers via email and live chat.
Taking ownership of ongoing cases in order to ensure they are resolved with the absolute highest level of quality.
Actively contributing towards improving existing internal processes, developing new ideas and concepts in order to improve our internal workflow as well as contributing towards the positive environment within the company.
Analysing previous communication to optimise quality and productivity.
Processing of pay-outs and investigating potential bonus abuse, anti-fraud, and risk management.
Creation, co-ordination and monitoring of ongoing bonus campaigns.
Actively report internally to direct manager and various partners with details and feedback on what is occurring in the various markets amongst our many partners.
Staying well informed on ongoing issues as well as changes in order to proactively meet the challenges ahead to deliver a service of the absolute highest level of quality.
Minimum of one year experience in Customer Service.
Minimum of six months experience in the iGaming industry.
Native fluency German, as well as English – both verbal and written.
A fantastic range of benefits are also offered by the company, such as:
Plus bonuses up to EUR 300 per month
Free Breakfast and Lunch (onsite Chef)
Regular Team and Company Events
Company Football Team participating in a Maltese 5-a-Side League
Doctor on-call for office and home visits
Flights & Accommodation Assistance
Company is looking into a company apartment near to our head office
Standard working hours Mon-Fri 9.30am – 6.30pm (no shifts)
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