Job Details

VIP Account Manager

Location: Malta, Malta
Salary: TBC | Ref: VIP Account Manager

Are you fluent in Swedish?
    Do you have previous working experience within affiliation, account management or CRM management?
    Are you able to build strong relationships with valuable customers and provide superb service and gaming experiences tailored to them, across all products?

 

Organisation Description

One of the largest online gambling operators in the European market with registered customers exceeding 2.5 million worldwide with a customer base spanning over more than 150 countries. It offers a comprehensive range of online gambling products, such as sports betting, live betting, casino, poker, lotteries, bingo and soft games through the Group’s website.

Job Description

Their VIP and high value customers are key to the success of their business. They are looking for someone to manage their current group of high net worth clients in the Swedish market. With native level Swedish language skills, the ideal candidate will be looking to build relationships with VIP customers, increase their loyalty and ensure that the products and services are tailored, providing an excellent experience.

Responsibilities:

    Build strong relationships with valuable customers and provide superb service and gaming experiences tailored to them, across all products
    Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements
    Handle customers’ day to day queries and complaints, including out of hours when necessary, in order to provide the VIP with personal and ‘competition beating’ service
    Initiate campaigns that will drive activity for high net worth customers, ensure that they are generated in a timely manner, results monitored and reported
    Manage targets and a budget
    Monitor the customer base for new VIP customer potential
    Work alongside Marketing and Events teams to plan and execute events; entertain and host customers at various local and global events
    Acquire knowledge of customers and build profiles including playing behaviours, interests, likes and dislikes

Requirements:

    Native level Swedish speaker
    Strong relationship building skills and the ability to build trust; strong social and people skills
    Great organisation, planning and prioritisation skills, with strong attention to detail
    Excellent communication skills and strong ‘writing’ skills
    Sound commercial acumen, understanding of ROI and an analytical approach
    Friendly and enthusiastic, ability to use common sense, display good judgement, and think quickly on your feet
    Empathetic, discreet, and a good listener
    Be unfazed when making outbound calls to important customers
    Commitment to providing world class service to valuable customers
    Have a genuine passion for the online gaming industry, either as a customer or through work experience in the industry
    Be presentable, willing to travel and work outside of normal office hours
    Degree educated, with formal training in Marketing, CRM or Events Management an advantage
    Some work experience in an Account Management or CRM role, or alternatively experience in Customer Services, in online or land-based Gaming industries

Benefits:

    25 days paid holiday
    Private medical insurance, yearly gym membership compensation
    Free eye tests
    Free fruit every day and ice creams or cakes once a week
    Free coffee and subsidised soft drinks
    Regular nights out and office social events
    Excellent Learning and Development opportunities
    Increased maternity and paternity leave
    Influenza jab

Job Information

Posted: 14th Sep 2016

Job contact:

People & Co Ltd
People & Co Ltd
Suite 4, Paolo Court,
Giuseppe Cali Street
Ta'Xbiex
Malta
XBX 1423

Tel:
+356 2132 2314
Email:
info@people.com.mt
Website:
https://people.com.mt/job-centre/vip-account-manager-53206

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