Fraud Strategy Analyst
Do you have extensive experience on fraud or strategy?
Do you have strong understanding of the drivers of security and fraud within an online business?
Do you possess strong numerical, logical and project management skills?
Our client’s brand boasts an international multi-channel betting and gaming group. The brand is widely seen as one of the most distinctive consumer brands in Europe and famous for Innovation. Our client pioneered the betting exchange in 2000 – a product which altered the landscape of the sports betting industry.
Today, our client is a force to be reckoned with. They have a market-leading presence in the UK, Ireland, Australia and the USA, as well as a range of B2C and B2B operations across Europe.
Our client requires a Fraud Strategy & Insights Analyst (Malta) to assist the Fraud Strategy & Insights Manager (Dublin) with the design, development and execution of a fraud strategy that positions PPB as a market leader in the online & security space.
Reporting directly to the Fraud Strategy & Insights Manager (Dublin), the Fraud Strategy & Insights Analyst will have responsibility for Fraud project implementations, vendor reviews, new tool sourcing, analysis of fraud trends, KPI Reporting, pre and post implementation business case reviews, and effectiveness of our workflow tools.
The Fraud Strategy & Insights Analyst will have strong subject matter expertise in the area of Fraud and Customer Verification, have the customer at the heart of all that they do whilst maintaining a strategic, “big picture” view on things and be passionate about achieving excellence and continuously improving our ways of working.
Assist the Fraud Strategy & Insights Manager to design, develop and execute the Fraud and Customer Verification strategy for the combined PPB Fraud team
Development, prioritisation, oversight, and delivery of the Fraud & Security Project Roadmap
Support the Fraud Operations Teams to identify, prioritize, and deliver key process improvement initiatives and projects across each function.
Support the Fraud Strategy & Insights Manager in future proofing our Fraud & Security infrastructure, internally against the wider business strategy and externally against changes/new trends in the political, economic, social and/or technological environment
Proactive monitoring of the market for new technologies and tools that may improve our processes and/or ability to achieve our objectives
Support the Fraud Operations Team Lead (Dublin) & Fraud Operations Team Leads (Malta) by providing insights on the effectiveness and appropriateness of our workflow tools.
Support all Fraud Teams with reporting capabilities for KPI & MI metric reporting
Collaborate with the the Fraud Operations Team Lead (Dublin) & Fraud Operations Team Leads (Malta) to engage with key stakeholders both internal and external to the business to minimise fraud losses within the business’s risk appetite whilst maintaining excellent customer service.
To analyse and report on fraud trends and create an efficient feedback loop to all Fraud Teams
Develop advanced fraud dashboard visualisations to track and highlight fraud trends
Development of analytical capabilities to allow for analysis and improvement through the use of analytics, research, sampling, etc.
Manage and oversee all real time fraud tools to ensure effective alerts/reports are filtered to the Fraud Detection Teams with minimum false positive ratios
Support the Fraud Management Team with the key integration priorities
The successful candidate should be:
Commercially Savvy: Keeps up to date with current and future trends and business developments; uses this knowledge to shape and guide decisions and actions to positively impact business drivers; provides insight on the business and industry, exploring and discussing the potential implications of change
Hungry for Results: Drives self and others to excel and raise the bar on performance; maintains a high level of personal and collective energy to achieve results that are aligned and contribute to functional performance and strategy, consistently delivers exceptional results and is undeterred by challenging circumstances
Passionate about Punters: Builds and maintains effective working relationships with customers; gains insight and stays attuned to current and emerging customer needs; uses customer insights to build and identify creative and improved solutions; holds self and others accountable for delivering services that exceed customer expectations
Big Thinker: Balances strategic objectives with day to day activities; drives efforts and initiatives which will have the greatest strategic impact; considers and explores scenarios and possibilities to help the team and/or organization prepare and succeed in the future
Essential Skills and Experience
Demonstrable experience of fraud operations or strategic experience ideally in a gaming, financial service or insurance environment.
Strong understanding of the drivers of security and fraud within an online business.
Numerate with an analytical mind.
Project management experience.
Highly developed communication skills and an ability to build and maintain working relationships with the wider business.
Ability to manage stakeholders in pressure situations to deliver results to tight deadlines.
Demonstrable experience of driving efficiency (including cost, use of technology, etc.) whilst delivering a “best in class” customer experience
Powerful influencing and problem solving skills with proven track record.
Strong commercial acumen with a history of adding value across the wider business and a track record of developing flexible solutions in fraud and risk to changing business needs.
Strong Microsoft office skills including PowerPoint & Excel
Desirable Skills and Experience
Good knowledge of SQL and database reporting
Experience using reporting tools such as Qlikview or Tableau
1+ years Fraud Operations/Strategic experience in a Fraud or Security Ecommerce role
Proven results in fraud efficiency and productivity
Good understanding of key legislation, regulatory bodies and best practice deployed within the fraud specialism.
Bachelor’s degree in a business or technology discipline.
Annual salary review
Up to 10% annual bonus
Comprehensive training programme
Great career development opportunities
Free parking, coffee
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