Social casino developer Tangelo Games has launched a chatbot on Facebook Messenger, opening a new channel of communication with its players on both mobile and web channels.

Tangelo launches casino chatbot

The chatbot - Rich the Cat, which features a Japanese lucky cat - is available to selected VIP users through member-to-member invitation and, through the Messenger app, offers automated customer service responses.

Powered by the latest Facebook API and in-house artificial intelligence system, Tangelo connects and interacts with its users within a familiar environment and without asking them to download any apps.

Vicenç Marti, president of Tangelo, said: “The social casino industry needs to push its boundaries in terms of new platforms, territories and genres and we want Tangelo to lead this revolution.

“This is the first of several projects led by innovation that we aim to commercialise throughout 2017 in order to pursue this goal.”